Hello, I'm

Tanmay Shinde_

Cloud Support Engineer II at AWS

EC2 Linux SME · 2x AWS Certified · MSc Cyber-Security · 4+ years cloud infrastructure

Contact Me View Experience Download CV ↓
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Experience

AWS - Cloud Support Engineer II

Mar 2025 – Present · Dublin, Ireland
  • Key escalation point for complex EC2 Linux and infrastructure issues
  • 450+ cases resolved annually (116% of target) with 100% positive customer satisfaction (target: 92.5%)
  • One of two engineers in the dedicated Linux 5G Telco Team in Dublin
  • Cross-service escalations spanning EC2, EFS, ElastiCache, and ECS
  • Appointed Quality Champion: driving team-wide service improvements through case review and process changes
  • Delivered NHT training to 20+ new hires and mentored 2 interns

AWS - Cloud Support Engineer I

Apr 2023 – Mar 2025 · Dublin, Ireland
  • Advanced technical support for AWS Premium customers on EC2 Linux
  • Achieved EC2 Linux Subject Matter Expert status
  • Published 3 AWS Knowledge Center articles (YUM/RHEL errors, deprecation deadlines, SUSE Zypper)
  • Developed Bottlenose Lab for MGN replication agent onboarding
  • Co-authored EC2 Support Operations Oncall Handbook
  • Awarded Most Valuable Player (2023) and AWSome Builder (2023, 2024)

AWS - Cloud Support Associate

Feb 2022 – Apr 2023 · Dublin, Ireland
  • Graduate Associate in AWS Premium Support, focusing on EC2 services
  • Built strong foundation in Linux system administration and AWS infrastructure
  • Handled OS issues, networking configurations, and AWS service integrations
  • Demonstrated rapid technical growth handling increasingly complex cases

Convergint Technologies - Commercial Service Coordinator (EMEA)

Oct 2020 – Feb 2022 · Dublin, Ireland
  • Handled client cases with network/infrastructure related issues across EMEA and USA
  • Provided technical support and problem-solving via telephone and email
  • Presented business reports and dashboards to client stakeholders
  • Escalated unresolved issues and maintained high standards of customer service

ANZ - Virtual Cybersecurity Internship

Jun 2020 · Ireland
  • Network analysis on pcap files - reconstructed data and images using Wireshark and Hex Editor
  • Digital investigation on email samples - verified malicious vs genuine
  • Forensics investigation on network logs using Autopsy, OS Forensics, and Tshark

Technoquake - Information Security Analyst Intern

Nov 2018 – Nov 2019 · Pune, India
  • Scanned client websites, applications, and systems for vulnerabilities
  • IBM QRadar for SOC triage, event reporting, and escalation of critical events
  • White-box and black-box penetration testing with Nmap, Metasploit, Burp Suite, SQLMap
  • Network troubleshooting and vulnerability remediation support

Skills

AWS AWS
Linux Linux
RHEL RHEL
Ubuntu Ubuntu
Bash Bash
Python Python
Perl Perl
C++ C++
Docker Docker
Prometheus Prometheus
Terraform IaC
Git Git
Jira Jira
Wireshark Wireshark
VMware VMware
VirtualBox VirtualBox
Splunk Splunk
Metasploit Metasploit
🌐 TCP/IP
🌐 DNS
🌐 BGP
🔒 IPsec
⚖️ Load Balancing
☁️ VPC
☁️ EC2
🔒 Pen Testing
🛡️ SOC Triage
📡 Nmap

Certifications

AWS DevOps Professional Badge

AWS Certified DevOps Engineer – Professional

Expires Aug 2028
AWS Solutions Architect Associate Badge

AWS Certified Solutions Architect – Associate

Expires Aug 2026
EC2 Linux SME Badge

EC2 Linux Subject Matter Expert

AWS Internal · Apr 2024
MVP Award Badge

Most Valuable Player Award

AWS Support · Jun 2023
AWS AI Foundational Badge

AWS AI Foundational (L100)

Expires Sep 2026
AWS GenAI Essentials Badge

AWS Partner: Generative AI Essentials

Aug 2025
MongoDB Badge

MongoDB Overview: Core Concepts & Architecture

Feb 2026
Cybersecurity Badge

Cybersecurity Roles, Processes & OS Security

Coursera · Sep 2020
LFS162 DevOps SRE Badge

Introduction to DevOps and Site Reliability Engineering

Linux Foundation · Apr 2026
RHCE Badge CCNA Badge

RHCE & CCNA Trained

Projects

01
🍯

Honeypots & Game Theory

MSc thesis - built a multi-layered network security system. Python honeypot opens fake services on configurable ports, captures raw packets (Ethernet/IPv4/TCP/UDP/ICMP parsing from raw sockets), and logs all connection data into MySQL. Game theory engine uses Nash Equilibrium via nashpy to decide optimal defence - Layer 1 detects DDoS by monitoring connection thresholds, Layer 2 calculates payoff matrices to choose between blocking IPs or dropping packets. Integrated LaikaBoss framework for malware detection using custom YARA rules and dispatch logic - successfully detected Petya ransomware and Emotet samples. Zeek IDS runs alongside for passive traffic monitoring. Hardened with iptables scripts for bad TCP flag detection, ICMP flood prevention, and connection state tracking. Tested across Ubuntu and Kali VMs on VMware.

PythonMySQLNash EquilibriumRaw SocketsYARA RulesLaikaBossZeek IDSiptablesBashVMwareWireshark
View on GitHub →
02
🧠

Gmail & Drive Personal Assistant

TypeScript MCP server built for Kiro AI IDE, giving it direct access to Gmail and Google Drive across multiple accounts. Multi-account OAuth 2.0 with automatic token refresh and secure file-based storage. Search emails with rich filters (sender, subject, date range, labels), retrieve full threads, and extract attachment text. Drive search and download with Google Workspace export support. Built a text extraction pipeline handling PDF (pdf-parse), DOCX (mammoth), XLSX/CSV (xlsx), and images via Tesseract.js OCR. Works with any MCP-compatible AI assistant including Claude Desktop, Cursor, and others.

KiroTypeScriptMCPGmail APIGoogle Drive APIOAuth 2.0Tesseract OCRNode.jsVitest
View on GitHub →
03
🚌

Live Bus Tracking & Smart Transit

BE final year project - full-stack real-time bus tracking system. React Native vehicle client mounted in buses fetches GPS coordinates via GeoLocation API and pushes location updates to a central Node.js JSON server via RESTful PUT requests. ReactJS passenger web app (mobile-responsive with MaterializeCSS) lets commuters enter start/destination stops and see live bus positions on Google Maps. SuperAgent handles all HTTP calls between clients and server. Three-tier architecture: vehicle client, passenger client, and centralised backend.

Node.jsReactJSReact NativeGoogle Maps APIGeoLocation APIREST APIMaterializeCSSGPS
04
🤖

AI Resume Optimizer

End-to-end automation pipeline orchestrated through Kiro AI IDE. Kiro analyses job descriptions, generates tailored resumes from LaTeX templates, compiles to PDF and DOCX, then auto-syncs to Google Drive via the Drive API. Integrated Gmail API to scan for recruiter rejection emails and auto-log them. Python handles file I/O, API auth, template rendering, and scheduling. Can also be adapted to work with any AI coding assistant like Claude Code, Cursor, or Copilot.

KiroPythonLaTeXGmail APIGoogle Drive APIOAuth 2.0Automation
View on GitHub →
05
💬

AI Career Bot

Telegram chatbot for career guidance, powered by AWS Bedrock with Claude as the LLM backend. FastAPI serves as the webhook handler, receiving Telegram messages and routing them to Bedrock for inference. Python manages conversation context, prompt engineering, and response formatting. Deployed on AWS with IAM roles for secure Bedrock access.

PythonFastAPIAWS BedrockTelegram APIIAMClaude LLM
View on GitHub →
06
🔓

Penetration Testing Labs

Ongoing offensive security practice across HackTheBox, TryHackMe, and VulnHub. Use Nmap for reconnaissance and port scanning, Metasploit for exploitation and post-exploitation, Burp Suite for web app testing, and SQLMap for injection attacks. Run isolated lab environments in VMware and VirtualBox. Document findings and attack chains for each machine.

NmapMetasploitBurp SuiteSQLMapVMwareHackTheBoxTryHackMe

Publications & Contributions

📄

AWS Knowledge Center Articles Published

🛠️

Internal Tooling & Labs

  • Bottlenose Lab: Scenario-based challenge for MGN replication agent configuration in private networks
  • EC2 Support Operations Oncall Handbook: Comprehensive onboarding guide for new SOEs
  • CVE Security & Vulnerability Management procedures for EC2 SO
🎓

Training & Mentoring

  • NHT Training: Q+ Email, Case Handling Best Practices, Q+ Phone (20+ attendees)
  • CSA Internship Ticket Challenge: Evaluated and mentored 2 interns on case handling
  • Focused Customer Mentoring: Coached engineers on Linux troubleshooting and escalation handling

Education

🎓

MSc Cyber-Security

National College of Ireland

2:1 Honours · 2019 – 2020
🎓

BE Computer Engineering

Savitribai Phule Pune University

First Class with Distinction · 2014 – 2018

Contact Me

Got a question or want to work together? Drop me a message.

✉️

Email

tanmayshinde197@gmail.com
LinkedIn

LinkedIn

tanmayshinde197
GitHub

GitHub

tanmayshinde197